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At WholeToolBox, we are committed to ensuring that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we want to make the return and refund process as easy as possible. Please read through the terms below for guidance on how to proceed.

Return Policy

30-Day Returns: We offer a 30-day satisfaction guarantee on all products purchased directly from our online store. If you're not fully satisfied with your purchase, you can return it within 30 days from the delivery date for a full refund.

Eligibility for Return: Once your order has been processed, cancellations are not possible. To qualify for a return or refund, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging, with all accessories and manuals included, and show no signs of use.

  • Return requests must be made within 30 days of receiving your order.

  • The item must have been purchased directly from our website.

  • Returns for incorrect or unwanted items require prior authorization. Unauthorized returns will not be accepted. Please submit return requests via email to contact@wholetoolbox.com. 

  • Returns through phone calls or chat will not be processed.

  • Returns must be received within 15 business days after receiving authorization.

  • Opened or used tools, power equipment, or consumables (such as batteries or lubricants) are not eligible for a refund.

Non-Refundable Items: We cannot accept returns or issue refunds on:

  • Custom or personalized tools and products made specifically for you.

  • Special order items

  • Items that have been used, damaged, or are no longer in their original condition.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please notify us within 2 business days of receiving the product.

Initiating a Return: To begin the return process, please contact our customer support team at contact@wholetoolbox.com. Include your order number and a brief description of the issue, and our team will assist you with the next steps.

Return Process: Once your return request is approved, we will send you detailed instructions on how to return the item.

  • Email us your return request details.

  • We will provide you with an RMA (Return Merchandise Authorization) number. or Click here to Login For RMA

  • Ship the item back with the RMA label to the address we provide.

  • Do not write anything on the original packing box. Items won't be accepted otherwise

  • Please do not send returns to the corporate address listed on our website.

Return Shipping Costs: The customer is responsible for all return shipping costs. Additionally, the customer must ensure the returned items are adequately insured during shipping. We are not liable for any loss or damage to items during the return process.

Refund Policy

Refund Process: Once we receive the returned item and confirm that it meets the return eligibility requirements, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Refund Method: Refunds will be issued to the payment method used at the time of purchase.

Refund Timeframe: Please allow up to 14 business days for the refund to appear in your account, depending on your financial institution.

Exchange Policy: We do not offer exchanges at this time.

Restocking Fee: There will be 10% restocking fee on returned items.

Policy Changes: Our  Returns and Refund Policies may be updated from time to time. Any changes will be reflected on our website.

Contact Information

Legal Compliance: Any disputes arising under this contract will be subject to the laws of the United States.